Store Policies

Policies

• Pricing - all items and labor in the store are now priced with both cash/check and credit prices (to comply with NYS law).  To avoid the additional 3.5% on your total, please consider using cash or check.
• Layaway – A payment period of 30 days may be considered on items valued at $500 and up.
• Special Orders – Minimum of half of total order value is required in order to place special orders.  The remainder of the balance is to be paid when picking up the item. Special order items are nonrefundable.
• Hourly Labor Rate - $80/hour
• Minimum labor charge - $20
• Finished Service Bikes/Work Orders – Customer must pick up completed work within 30 days of notification of their completion.  Items left beyond 30 days are subject to storage charges.
• Consignment/used bikes/trade-ins - We are not currently participating in consignment sales.  On a limited basis we will consider trades and do sell a small selection of used bikes.
• Returns – Items may be returned within 30 days for a full refund if brought back in new/unused condition with original packaging.  Special orders and labor fees are entirely nonrefundable.
• Freight – all special order items are subject to freight charges.