Store Policies
Policies
- Pricing - all items and labor in the store are now priced with both cash/check and credit prices. To avoid the additional 3.5% added to your total, please consider using cash or check.
- Internet Prices - due to the volatile state of bicycle prices right now, we are unable to keep prices posted on our website. For the most up-to-date pricing, please refer to the manufacturer website and/or call the shop to inquire. Our bicycle manufacturers/suppliers sell their own product alongside us, and have the ability to apply radical discounts to said products. If the manufacturer/supplier actually has the product available and in inventory, we may consider matching the price, if they don't have it, we will not match the price.
- Special Orders – Minimum of half of total order value is required in order to place special orders. The remainder of the balance is to be paid when picking up the item. Special order items are nonrefundable and non-returnable.
- Hourly Labor Rate - $80/hour
- Minimum labor charge - $20
- Finished Service Bikes/Work Orders – Customers must pick up completed work within 30 days of notification of their completion. Items left beyond 30 days are subject to storage charges.
- Consignment/used bikes/trade-ins - We are not currently participating in consignment sales. On a limited basis we may consider trades but will only do so alongside the purchase of a new bicycle. We do not purchase used bicycles.
- Returns – Items may be returned within 30 days for a full refund if brought back in new/unused condition with original packaging. Special orders, labor fees, and used products are entirely nonrefundable.
- Freight – all special order items are subject to freight charges.
